Refund policy

Refund Policy 

Items Damaged or Poor Quality

If an item is damaged or is shipped with a poor-quality print, you must contact Fikafuntimes and send a picture of the poor-quality print or damaged area.

Fikafuntimes will replace any items damaged or poor-quality at no additional cost (exchange for another product with a discount credit code sent by email).

Within 7 days of you receiving the product, if you wish to return it for personal reasons and the product is still in brand new condition, you may return it for a refund of the item price (without delivery fee). You will be responsible for paying the return shipping fees. Please contact us for a “Return or Exchange” within 7 days of the order being received. 

*Note: Items that can be returned/refunded must follow the criteria below:

1. Items are in the original packing with tags
2. Items are in brand new condition

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

Fikafuntimes is not responsible for items damaged in shipping.

Wrong Product Shipped/Missing Items

If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in order please tell us the items that are missing and we will send the missing item. 

Sizing Issues

PLEASE MEASURE YOUR SIZE BEFORE CHOOSING A SIZE. OUR SIZES MAY NOT MATCH EXACTLY WITH OTHER POPULAR BRANDS.

Refunds will not be issued for sizing disputes.

For shoe sizing disputes, Fikafuntimes will cover the product fee, but reship shipping fee should be covered by the Customer. Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error, Fikafutimes will not afford any fees for this exchange.  In order for an exchange to be processed, the Customer must provide the following information: the reason the shoes didn’t fit (i.e. too small, too big, too narrow), the new size requested by the customer, and your order number. 

Exceptions / non-returnable items

Certain types of items cannot be returned: all swimwear, bodysuits, lingerie, intimates and jewelry. Contact us if you have questions or concerns about your specific item.

Package Returned To Sender – Correct Address

If a package is returned to the sender by the shipping courier, Fikafuntimes will reship the package to the customer for free after an address verification is complete by the Customer. All returned to sender orders will be destroyed by the courier or Fikafuntimes will be charged for another custom tax, duties, and another shipping fee once we confirm to ship it back to our production facility.

If a package is returned to the sender by the shipping courier for the second time, Fikafuntimes will reship the package to the customer for a fee of 50% of the Order Cost.

Package Returned To Sender – Missed Delivery Attempts

All missed delivery attempt orders that got returned to Sender who received notification from Fikafuntimes or from the carrier to contact them for a delivery arrangement will only be compensated with 50% Refund Credit.

Package Returned To Sender – Change Address

If a package is returned to sender due to an Address Change and would like to reship the order to the new address, we will do it with a fee of 50% of the Order Cost.

Package Returned To Sender – Wrong Address

If a package is returned to sender due to wrong Address Information, Fikafuntimes will not be held liable and compensation will not be granted in any form. 

Out Of Stock Product Purchased

Fikafuntimes will send a credit code to purchase another item at the same price or give you a similar item with your agreement (exchange only).

Lost Order – Wrong Address

Fikafuntimes will not refund nor assume liability for orders that are lost due to incorrect Shipping Addresses.

Delivery times in your Local Area

* Estimated time of delivery can take longer than expected due to invalid address, customs clearance procedures or other causes.

With the Covid situation, your order may be delayed in your area.

Note: Fikafuntimes is not responsible for your late delivery to your local area, but our team will help you find a solution and you can call your post office with your delivery tracking number. Contact us at: clothingbrand@fikafuntimes.com